![]() You should possess adequate technical knowledge to help the customer resolve the issue, and help them prevent it in the future.Įxample: Over live chat, a customer cannot reset their password to log into their account. Solving the problem at hand may require you to be patient and respectful as they explain the problem. If a customer contacts the business with an issue or complaint, the employee needs to figure out why they are experiencing the problem and how to fix it. Problem solvingīeing able to solve problems is key to customer service. Let me do some tests to troubleshoot the issue.” 2. The representative says, “I understand how frustrating that can be. The outcome of empathy can look like treating customers kindly when they enter your restaurant, allowing for refunds within 30 days, and assisting them in their decision-making process.Įxample: A customer calls their internet service provider complaining that their WiFi has been spotty over the past week. It means reading cues and anticipating what they want. Delivering a good customer experience requires tapping into their headspace to fulfill their needs. EmpathyĮmpathy is the ability to understand another person’s emotions and perspective. It is likely you already possess some of these skills or simply need a little practice to sharpen them. Further, hiring respectful, empathetic employees can translate into enhanced collaboration and well-being among and across teams.Īnyone may learn these skills and build customer loyalty as well as foster strong relationships among employees and teams. Informal feedback generated from customer interactions can be an invaluable resource for improving user experience (UX) and product design. This, in turn, helps develop a positive brand association for future purchasing decisions.īeyond a business’s bottom line, strong customer service skills can yield benefits internally. Customers tend to spend more money if they feel special and the service is tailored to their specific needs. In fact, 90 percent of Americans factor in customer service when deciding whether or not to do business with a company, and 67 percent of American consumers will switch companies if they receive poor customer service. Good customer service can improve a company’s sales and brand reputation. Any other needs or desires are anticipated and addressed.Ĭustomer Service, Communication, Task Prioritization, Time management, De-escalation, Active Listening, Social Media, Completing Retail Transactions, Resume Creation Why is customer service important? Proactive: Answers, such as FAQs and product information, are available without the need to contact the business. Personalized: Customer service is tailored to each customer. Multi-channel communication: Customer service is available on multiple platforms like telephone, social media messaging, or live chat. Speed: Customer receives a quick response and positive engagement. Though it can vary by industry, here are some common examples of good customer service attributes: Whether you are a restaurant owner or waiter, a technology start-up founder or UX designer, delivering good customer service requires a human-centric approach. ![]() That means customer service should consider how to meet online customers at every touchpoint, in addition to in-person or phone interactions, to foster a holistic customer experience. E-commerce sales in the US for 2022 were estimated to be $1,747 billion, an increase of 10.9 percent from 2021. Today, businesses also need to meet customers where they are shopping. According to Zendesk, 61 percent of customers would switch to a competitor after just one bad customer service experience. When a business is hospitable and puts customers first, the response is positive. Someone providing customer service helps the customer navigate how to use the product or service and troubleshoot any errors or defects that may arise. What is customer service?Ĭustomer service is the practice of supporting customers before, during, and after their purchase. In this article, you’ll learn what customer service is, why it is important, and the top 10 customer service skills for a thriving business. Empathy, good communication, and problem-solving are core skills in providing excellent customer service. Businesses can leverage good customer service to boost sales. When you call your credit card company to dispute a charge and speak with a representative, that’s customer service, too.Ĭustomer service plays an important role in attracting and retaining customers. When you walk into a cosmetics store and the salesperson asks if you need any help, that is customer service.
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![]() Click here to see the non-partisan Tax Policy Center's analysis.The figures in this chart come from the non-partisan Congressional Budget Office. This chart represents the entirety of the American Rescue Plan and its major components. ![]() Below is a pie chart that shows what's in the American Rescue Plan so you can see it for yourself.Below you can learn more about what's in the law, and some of the major ways it gets the job done. You should have all the facts about what's in the American Rescue Plan. The vaccines are safe, effective, and free. Please click here to find out where you can get you're shot.Robust support for vaccinations to save lives and our economy.No one pays more than 8.5% of their income for a silver rated private health insurance at the marketplace. Thanks to the American Rescue Plan, the average household in our district could save $3,800 on health insurance premiums each year. Please click here to learn more and see if you can get help.Lower health care costs - including new tax cuts to lower health insurance premiums for people who buy insurance on their own.Please click here to see if you're eligible and make sure you receive the strengthened child tax credit.A new tax cut for families with kids, worth up to $3,600, sent in part via monthly payments this year.Please click here if you're a small business owner who needs help.Support for small businesses, including targeted relief for restaurants, to create jobs.Relief checks, worth up to $1,400 per person, to help families cover their bills.It's past time that we start making our economy work better for everyone, not just those at the very top. They've found that it's centered on the idea of helping hardworking people in the middle- and working-class. Non-partisan experts have studied the American Rescue Plan. Use the below menu to take our survey, find resources, and learn more about how the American Rescue Plan is making a difference for Kansas. Now we have to keep building on that progress with concrete solutions to lower costs for hardworking Kansans. history – along with the strongest growth since 1984. More than 211 million people are fully vaccinated, our schools and small businesses have tools to stay open safely, and in 2021, our economy created 6.6 million jobs – the most in U.S. They've found it's centered on the idea of helping hardworking people in the middle- and working-class. ![]() It delievered robust resources for vaccinations and to reopen schools safely. It delivered a new tax cut for middle- and working-class families with kids, worth up to $3,600 per child, sent in part via monthly payments. The American Rescue Plan delivered relief checks, worth up to $1,400 a person, to help families cover their bills. The American Rescue Plan is about getting vaccines in arms, money in pockets, kids safely back in schools, and people in jobs. That's why I voted for the American Rescue Plan in early 2021, which is now law. This has to be a moment where we come together as a nation and care for each other – just like we've done in the past during World War II or after 9/11. Far too many families lost loved ones, lost their jobs, and had their lives turned upside down. I know many people have had a hard time in this pandemic. The referenced media source is missing and needs to be re-embedded. ![]() ![]() History enthusiasts will enjoy a visit to the Abraham Staats House, an 18th-century home that served as a headquarters during the Revolutionary War. When you're not online, there are plenty of popular places to visit throughout Franklin Township. Utilizing these resources can save you money on data usage while helping you stay connected during your travels in Franklin Township. ![]() The Wi-Fi Map app can help you easily find hotspots in the area, and websites like can provide you with a directory of establishments offering free Wi-Fi. To make it easier to locate free Wi-Fi throughout Franklin Township, there are several online resources available. Additionally, some local restaurants and shopping centers also offer Wi-Fi access for their patrons. Public libraries, including the Franklin Township Public Library, also provide free Wi-Fi to visitors. Local coffee shops, such as Starbucks and Dunkin' Donuts, offer complimentary Wi-Fi to customers. Luckily, there are plenty of places throughout Franklin Township where you can find free Wi-Fi. With the rise of technology and the need to stay connected, having access to free Wi-Fi can save you money on data usage and ensure you're always able to stay in touch with loved ones and colleagues. One thing that everyone can benefit from while exploring Franklin Township is access to free Wi-Fi. From historic landmarks to natural wonders, there's something for everyone in this beautiful New England city. Where you can get open internet in Franklin Townshipįranklin Township, located in Somerset County, New Jersey, offers visitors and residents a plethora of activities and attractions to explore. VPN is a virtual private network that enables you to have a secure connection between your device and an Internet server that no one can monitor or access the data that you’re exchanging. WiFi Map offers Private Internet access for your safety and privacy. ![]() Last but certainly not least is sage green. PRO TIP: Blush pink florals and deep green are the perfect duo. If you’re more into earthy tones – light green, gold tones, and tan are good complementary colors as well. If you’re looking to pair with a pastel – light blue, yellow, and pink are great options. Deep green is a strong color alone and pairs well with many different variations of colors. Still in the early stages of wedding planning? Check out these mint green wedding invites for inspo to match your mint green themed wedding.ĭeep green is the bold wedding color of 2023. Mint green is the perfect wedding color for any season, but especially great for spring and summer weddings. The color soon went out of style not long after 2012… but it’s back in style for 2023 weddings and we’re here for it! The light shade mix of green, blue, and white was everywhere in fashion and decor. If you’re searching for olive green bridesmaid dresses, search no further! These olive green bridesmaid dresses could be just what you’re looking for. These are strong qualities to resemble the union of your marriage. In 2021, the color olive green was associated with peace, harmony, and wisdom. 2023 brides are looking to pair olive green with tones of blush pink, golds, and light brown. It’s not restricted to only the fall and winter months, it looks great all the seasons. Olive green is a classic wedding color and so versatile. PRO TIP: If you’re a 2023 bride who has an emerald engagement ring, this could be the one for you! 2023 brides are opting for a more sophisticated combo of emerald paired with soft greens, blush tones, cream, and lots of plants. Now in 2023, emerald weddings are getting an upgrade. Looking for a bold pairing? Emerald green pairs perfectly with Pantone’s 2023 color of the year Viva Magenta. This jewel-toned hue was rocked in ballroom weddings and typically paired with lime green or white. Let’s dive into the top 5 green wedding colors for 2023…Įmerald weddings are back again and we’re so excited! Pantone’s color of the year is a great predictor of what’s going to be trending in the wedding industry. Implement one of these green palettes in your wedding and you’ll make all the Regina George’s of the world green with envy. In 2023, various shades of green take the stage as trending wedding colors. During this phase, you can check if indeed the company is a good fit for what you’re looking for. If you must, most companies have an “Exclusive Trial” period which works as a tester phase. So, if you’re a newbie when it comes to hiring a VA, it is always a good practice to have the sales representative you’ve spoken to over the phone to paraphrase your requirements, preferably in writing, so that there’s no room for any miscommunication. Imagine getting several assistants with several advanced skills at the same price for one assistant! There are various professionals such as SEO specialists, Web Developers, and Designers, Content Writers, Digital Marketers, Accountants who work wearing the badge of Virtual Assistant. Nowadays, the best part about most VA companies is that when you hire, you don’t hire “an assistant” but you instead hire “a team of assistants”. You subscribe but don’t interact efficiently. Therefore, at times, you end up making the first mistake. However, when it comes to virtually connecting with somebody, we at times tend to forget that there is actually a living, breathing person at some corner of the world, equally excited about this opportunity. They consider the time they spend training their VA as an expenditure and not as an investment.īut think of it this way, if you were to physically have an assistant present at your organization, wouldn’t you go about introducing her to your other staff, educating her about your business and what it is you’d like her to do? Perhaps you’d even take her out for coffee to celebrate her first day at work! Sometimes, users feel they’re spending a tremendous amount of time. Unrealistically, they expect a VA to be like a fairy godmother who twirls their wand and get things done. They don’t want to take the headache of training or delegating. The biggest bottleneck that causes most people to stop using virtual assistance is “ task delegation”.īusiness owners want things to be extremely simple they want to hire a virtual assistant and then simply forget about their very existence. Why? Is it because virtual assistance is not a viable option for most businesses? Or is it worth a lot of time and effort? Sometimes, people hire a VA with a lot of positivity and enthusiasm however, after a while, they start feeling it’s not for them and lose steam! Almost one-fourth of them stop using virtual assistance in the first few months of hiring one. ![]() Throughout my career as a professional VA, I have come across so many people who have been rather confused or skeptical about the concept of virtual assistance and what it entails. Btw, I forgot to mention - I am one of them and conversing with you from my office, sitting in my nice and cosy chair! They cannot meet you physically over a cup of coffee (you could share a cuppa over Skype though). The adjective “ virtual” is added to their profession because they work virtually or remotely. I have noticed a prevalent misconception about VAs that they’re freelancers (office-job-free folks) or single moms or digital nomads. People who like to binge-watch TV series on Netflix and sometimes hate Mondays just like you and me. ![]() Virtual assistants are folks just like you and me who have 9-to-5 jobs and friends they like to chill with on weekends over beer and pizza. When I say “ Virtual Assistants” or “ VAs” in short, I mean human assistants, not Alexa or Artificial Intelligence (AI) applications on your smartphone or computer. But, that’s why I am here exactly – to explain the ins and outs of virtual assistance to you. To the completely uninitiated, these terms may seem a bit daunting at first. Inevitably, when you conduct online research on Google to find yourself an assistant in an endeavour to offload some of your daily tasks, you’ll come across some terms like “virtual assistant”, “virtual secretary”, “outsourcing”, etc. Should I hire an assistant? Hmm, how should I go about it? You: (Thinking thoughtfully to yourself) I am overwhelmed with mundane day-to-day tasks and I really really need someone to take them off my hands! I want to focus more on tasks which only I can do. ![]() ![]() If you have any difficulties when working with our service, please write to the support service via email they will help you solve any of your questions. ![]() Provides full coverage and lasting shine with one application. Delivers long-lasting color and wearability. If you do not agree with the terms of our service, please unsubscribe. Choose from five fabulous finishes: cream, sheen, shimmer, metallic and matte. We also publish a link to the manufacturer’s website on the available-to-order product page so you can contact and place an order directly with the manufacturer if needed.Īround a half of requests may be marked as "not found" if we were unable to contact the manufacturer. We provide manufacturer’s prices and make a margin of only 5%, which is used for currency exchange in RMB and other banking fees. In the free version you can also place an order for products which are displayed in the "Available" section when searching for products on the website. Get special offers, deals, discounts & fast. Subscription payment occurs automatically by PayPal after the trial period and sometimes it can be less than 24 hours from the moment the trial subscription is created. Shop Lancome Color Design Lipstick All Done Up Cream by cosmetics online at a best price in Hong Kong. In the free version you can check out a list of similar products to your request to see if the prices of our platform suit you. He came up behind me and clasped his arms around my waist, digging his hands into the front pockets of my skirt. Subscription payment required for manual application processing by our manager. Sometimes processing can take up to 24 hours, as we need to get a response from the manufacturer regarding the weight and size of the boxes to calculate the shipping cost for you. I had the All Done Up shade L502 as a gift from a purchase and. ⁃ Monday to Friday, 8.30am to 6pm, 8pm to 12am, Hong Kong Time (GMT+8). Lancome Color Design Sensational Effects Lipstick helps lips feel soft, delivers color. Processing usually takes about an hour, during business hours: ![]() This Spring, we will be having a liquidation sale with special access to our alumni communities, so that you can find a special treasure to commemorate your time at RPCP-details will be forthcoming.įor those of you who have little ones needing to find a preschool program and who had hoped to return to RPCP, we can highly recommend our sister preschool, Kirkland Cooperative Preschool. Rather than continue against the odds and drain the last penny from our accounts, we would like to use our remaining assets and resources to help out other cooperative schools under the Lake Washington Institute of Technology umbrella. But we also recognize that you have put your trust in us to do what is in the best interest of our community as a whole. Like many of you, we are fatigued, overworked and lack the resources it would honestly take to keep the school open. It would take a significant injection in finances and volunteer resources to get back to a point where the school could realistically thrive.įinding the right teacher in these times (in less than 3 months) is also a near-impossible feat with the limited means, limited workforce, and the currently very slim volunteer board of directors, most of us who have children aging out of the preschool. While we had very healthy reserves going into the Pandemic, the limit on class sizes, overall decrease in enrollment numbers and inability to raise tuition due to economic circumstances resulted in us operating in a deficit the past 2 years, relying heavily on our reserves to get us through these crazy times. The drop in enrollment due to the Pandemic caused our reserves to take a major hit. Her retirement coupled with our teacher Talia’s coincidental resignation at the end of the school year (to spend more time with her busy family), really forced us to evaluate our resources and how we could best serve the co-op community. We really couldn’t imagine what the school would be like without Julie. Julie has been teaching at RPCP for 28 years and over that span, has taught multiple generations of preschoolers in her career. ![]() ![]() One big reason for our decision is Miss Julie’s decision to retire at the end of this year. Of course, we would not be the community we are without our amazing teachers. This decision was difficult for us on some level, because we will all grieve the end of an era, but it is also a reason to celebrate the legacy we will be passing on through the community and friendships we have created as well as the foundational imprint Redmond Parent Cooperative Preschool has had for so many of our children. Our board has made the very difficult decision to close RPCP as we know it at the end of this school year. As the subject suggests, this message brings some difficult news as well as reasons to celebrate. I want to thank you all for the amazing community you helped to create and maintain over so many decades. End of an Era, farewell Miss Julie, Miss Talia and RPCPĭear Redmond Parent Cooperative Preschool Community and Alumni, ![]() Thank you to all our families who have attended through the years. Welcome to Redmond Parent Cooperative Preschool We are permanently closed. ![]() ![]() Money in the Bank, and seven women were standing around frowning deeply. She was quickly joined by six other women atop their own ladders, and in the ensuing yelling and slapping, Nikki just grabbed the contract. Liv and Asuka went back and forth for a moment before Morgan hit a flat liner and started to climb. Everyone piled ladders onto a prone Bliss, which seemed kind of useless given the whole magical telekinetic powers thing. Bliss kept her from climbing the ladder, hitting Sister Abigail before the tag champs sent her out of the ring and into the barricade. Everybody brawled in the ring as Nikki came hit a crossbody from the top of a ladder-as Michael Cole reminded us a dozen times, she’s almost a superhero. The BOAT climbed all the way to the top with Zelina hanging off her back, until Morgan pulled them both back to earth. Naomi cleared house in the ring and tried to climb, but Natalya plucked her off. At this point, wrestlers should be facing Bliss with blackout goggles on. Zelina and Alexa met in the top of the ladder, where Vega fell victim to Bliss’ trance. Some chaos on the outside let Bliss re-enter things she did her creepy crawl up the ladder towards a pinned Morgan, who was saved by Natalya. Asuka dropped Tamina and pinned her with the ladder, but Tamina almost pushed the ladder off, until Morgan jumped on the side. Tamina, who fears no ghosts or haunted dolls, bounced Alexa into a ladder. Bliss tried to magic the briefcase down, but Asuka jumped her from behind with a suplex. I’m not saying adult fans of this gimmick should be on some kind of a watch list, but I will type it in this review. Alexa Bliss, Naomi, Asuka, Zelina Vega, Liv Morgan, Natalya, and Tamina (Women’s Money in the Bank Ladder Match)Įveryone ran for ladders at the bell-except Alexa Bliss, who skipped around the ring to riotous applause. The Usos winning is a surprise, but it’ll be a very interesting addition to their storyline with Reigns. A very sad Dominik and Rey stood dumbfounded while the Usos celebrated and Pat McAfee wished he had cousins half as cool. Jimmy sent Rey into the turnbuckle and rolled him up, with an assist from his brother in keeping Mysterio down for the count. The Usos wanted a double splash, but Dominik hopped up on the apron to prevent it. A superkick and a splash looked like it was going to seal the deal, and still Mysterio kicked out, fueled by the power of family and his #1 dad mug. Mysterio went for the 619 on Jey, but Jimmy stepped in to take the hit. ![]() Rey returned the favor when he kicked out of a pop up Samoan Drop, as Dominik recouped from his earlier injuries by being tossed into the ring post. Jimmy and Rey both tagged in, leading to a senton and another two count on Mysterio. The Usos controlled Dominik, trying to crack his hips with a double team move. Mysterio tried to take out both brothers on the outside, but was caught and chucked into the barricade. Jimmy kicked out of a moonsault from Dominik and made the tag to Jey. A headbutt earned the Usos a quick pin, but Rey escaped a spinebuster to tag his son. Jimmy and Dominik started off, Mysterio landing a series of arm drags in front of live people for only the second time in his WWE career. Rey and Dom have a wacky new entrance video that also works as a promo for their new time-travel program on your local cable network. SmackDown Tag Team Championships: The Usos def. And while there were certainly some bumps in the road, we ended up with a pretty fun show, and some surprising results across the board. Even if the show was terrible, the return of actual people in the stands could elevate a D List PPV to at least a C. While it wasn’t a fight to the top of Titan Towers, this year’s Money in the Bank had a lot going for it. Biology: A Global Approach, Global Edition (Neil A.Financial/Managerial Accounting (Harrison).Strategic Management: Creating Competitive Advantages (Gregory G.Socialrådgivning og socialt arbejde (Lasse Posborg Michelsen).Retsystemet og juridisk metode (Peter Blume).Fundamentals of Corporate Finance (Richard A.Noteark - Skriveøvelse i videnskabsteori. ![]()
![]() War and civil unrest in the Democratic Republic of the Congo in the 1990s and 2000s, logging, and agriculture have destroyed and fragmented much of the bonobo’s habitat. There are captive bonobos living in zoos and other facilities worldwide. ( Learn how bonobo "baby talk" may have takeaways for human language.) Conservation statusĪn endangered species, bonobos likely number between 10,000 and 20,000 in the wild. Sons stay with their mothers their whole lives-maintaining close, special bonds-while bonobo daughters leave to join another troop, possibly trying out a few different groups before finding one to stay with.įemales take on most of the parenting duties, but males contribute to the troop in general by providing food and protection, particularly the young. Males reach puberty at about eight years old and females around five years old. Reproductionĭespite their frequent sexual activity, bonobos have about the same reproductive rate as chimpanzees, giving birth about every five years.įemales usually have their first offspring when they are around 14 years old, after a gestation period of about eight months.Ī study on captive bonobo births described them as “social” events, with other females protecting and helping the mother-to-be through the birthing process like midwives-the only species aside from humans known to assist in births.īonobos care for their young until they’re about four years old. In one incident, three high-ranking females attacked four unruly males, biting part of the toe off the alpha male, who came slinking back to the family three weeks later. ![]() (Read more about how bonobos are kind to strangers.)Įven so, female bonobos can be aggressive if needed. They’re also willing to share food, not only with friends, but with bonobos they don’t know. The older females in the group usually decide when and which way they will travel.īonobos are famous for their frequent use of copulation to smooth over disagreements and calm anxious family members. Bonobos also sleep aloft large groups, making nighttime nests in the crooks of tree limbs.Īlso like chimps, bonobos live in fission-fusion societies, meaning that smaller “parties” will split off from the main troop to forage elsewhere for the day, so the composition of groups often changes. Their wide-ranging diet includes fruits, insects, fish, and small mammals, including monkeys, hyrax, and small antelope.īonobos forage both on the ground-for earthworms and other invertebrates-and in the forest canopy, where they swing through the trees in search of fruit. Western scientists often called them the “pygmy chimp” until 1929, when bonobos were officially recognized as a separate species.īonobos are roughly the same size as chimps, but with lither bodies smaller, more rounded shoulders longer legs and a propensity to walk upright. Yet these primates, native only to Democratic Republic of the Congo, are often overshadowed by their more well-known chimp cousins. The bonobo is a species of great ape that shares nearly 99 percent of our DNA, just like chimpanzees. Current Population Trend: Decreasing What is a bonobo? |